The response to my complaint is hilarious…..if you read what prompted their response I’ve listed quite a few things…
Dear Vincent Weathermon,
Thank you for contacting us.
We apologize for any inconvenience this has caused you. It is the aspect of our system that we are currently improving.
If you have any further questions please do not hesitate to contact us.
1&1 Internet Limited
> Your internet service is horrible. I am taking all my customers away from
> you and going elsewhere. Poor customer service, frustrating problems with
> nearly every aspect of your interface. Once I left to go to bluehost.com,
> my site was instantly available and functional (after an entire week of
> calling twice a day to get you to fix your problem.)
> Prior to this last experience was a hacking of all sites, due to your lax
> security model.
> On Tue, May 10, 2011 at 7:07 AM, 1&1 Internet Team wrote:
> > Customer ID: 16549740
> > Contract ID: 16691862
> > Dear Vincent Weathermon,
> > Before you complete the cancellation process, please call our customer
> > advocate team to find the best solution to your problem.